Refund policy

Short version: Returns and refunds

Important details:

  • Return items up to 30 days after you've received them.
  • Return shipping costs are not reimbursed.
  • The full price you paid for the returned items is refunded to you.
  • Scroll down for the complete cancellation policy.
Items cannot be worn or have obvious signs of usage when you return them. All returned items are checked and if there are signs of usage a refund may be withheld.

    How to return?

    Please follow the below steps for the smoothest return experience:

    1. Mark on the packing list what you want to return. Add the list to the return package.
    2. Please re-use the original box. Include all the original packaging material. We will re-use them!
    3. Ship to the below address.

    Honest Basics

    Kreuzbergstr. 44

    10965 Berlin

    Germany

    Your return will be checked once its received, this may take a couple of days. As soon as we receive the conformation on the received returns, we will refund you. You get an automatic notification that confirms the refund.

    Please note it usually takes up to 2-3 business days before the refunded money is back on your account. With Sofort transfer sometimes it takes longer (up to a week).

    Cancellation policy

    Right to cancel

    You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the last good.

    To exercise your right to cancel, you must inform us

    Honest Basics, Str. der Pariser Kommune 39, 10243, Berlin, Germany, [email protected], +49(0)15731961210

    of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use a model cancellation form, but it is not obligatory.

    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

    Effects of cancellation

    If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.

    You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.